Work Experience: 2005 - 2009 Support Engineer, Dassault Systemes (SmarTeam Israel) - A company developing of PLM (Product Lifecycle Management) software.Technical support for customers in Europe and USA, including: phone support, remote support etc.Responsibility and management of the support issues: Workflow, Viewers and MS Office Integrations.Experience in the CAD integrations: SolidEdge, SolidWorks, AutoCAD, Inventor and Catia.Performing QA tests on some issues which were designed/maintained especially for specific customers. 2001-2005 SSA Global (c-Arc/Baan Israel) A company developing of PLM (Product Lifecycle Management) software.2002 - 2005 QA EngineerTesting the products, writing testing scenarios.2001 - 2002 Support EngineerTechnical support for customers in Israel and overseas, including: Installations, On-site phone support, remote support etc. 1996-2001 Computer and CAD Support and Management, UPS - United Project Services IncManagement and support for computers running AutoCAD 14. Integrating Windows applications (such as Word, Excel) with AutoCAD 14, constructing equipment lists, pipe lists, etc in Access and Excel, Installations, Programming with Lisp. 1993-1996 Drafting Team Leader in the Process Department - MAGPRO (a collaborative project of "Baitman Engineering" and UPS)Planning a production facility for the Dead Sea Works 1989 - 1993 Team leader, UPS - United Project Services IncTeam Leader - computerized drafting division, AutoCAD 14 1996-2001 Instructor - AutoCAD Adult education course, Shai - Afikim College 1989-1996 Instructor - AutoCAD Adult education course, Sivan College, Beer Sheva 1988-1989 Instructor"s Assistant - Student"s Data processing application , Kay College Beer Sheva1979-1984 Programmer - Center for Statistical Analysis - USSR